STORE POLICY

Customer Care

At BarisTouchLuxuryHairs, we believe every customer deserves an exceptional shopping experience from the moment you visit our store to the moment your package arrives. Our mission is to provide not only premium quality hair but also premium quality service.

Our Commitment to You

To deliver high-quality, luxury wigs and hair extensions that meet our strict standards.
To process and ship your order in a timely and secure manner.
To respond to all customer inquiries within 24–48 hours during business days.
To handle all concerns with professionalism, transparency, and respect.

Customer Support Hours

📅 Monday – Friday
🕘 9:00 AM – 6:00 PM EST
(Excluding holidays)

How to Reach Us

📧 Email: hello@baristouchluxuryhairs.com
📱 Phone: 7575040265
📩 Social Media: @baristouchluxuryhairs on Instagram Facebook & Tiktok

Placing an Order

All orders must be placed through our official website or verified social media pages.
Payment must be completed before we can process your order.

Please ensure your shipping address is correct at checkout. We are not responsible for delays caused by incorrect addresses.

Your Satisfaction Matters

We value your trust in BarisTouchLuxuryHairs and want you to feel confident with every purchase. If you ever have questions, feedback, or suggestions, we’re here to listen. Your beauty journey is our priority because when you look good, you feel unstoppable.

Privacy & Safety

At BarisTouchLuxuryHairs, we respect your privacy and are committed to protecting your personal information. This Privacy & Safety Policy explains how we collect, use, and safeguard your data when you shop with us.

1. Information We Collect

When you place an order, create an account, or contact us, we may collect:

Your name, shipping address, and billing address
Your email address and phone number
Payment details (processed securely through trusted third-party payment providers)
Order history and preferences

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Communicate with you about your purchases, promotions, or updates
Improve our products and customer service
Ensure a safe and secure shopping experience

3. Keeping Your Information Safe

All transactions are processed through secure payment gateways (e.g., PayPal, Stripe) and are encrypted to protect your details.
We do not store or share your credit card information.
Your personal details are stored on secure servers with limited access.

4. Sharing Your Information

We will never sell or rent your personal information.
We may only share your details with:

Shipping carriers to deliver your order
Payment processors to complete transactions
Legal authorities if required by law

5. Cookies & Website Security

Our website may use cookies to enhance your browsing experience. Cookies help us remember your preferences and improve our website performance. You can disable cookies in your browser settings at any time.

6. Your Rights

You have the right to:

Request a copy of the information we hold about you
Update or correct your personal details
Request the deletion of your information (unless required for legal purposes)

7. Contact Us

If you have questions about our Privacy & Safety Policy, please contact us:
📧 Email: hello@baristouchluxuryhairs.com
📱 Phone: 7575040265